Privacy Policy
Last updated: December 2025
Aqua Filtro (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you contact us, submit a form, request a quote or use our services.
1. Information We Collect
We may collect your name, email address, phone number, suburb, and details about the type of water filtration system you are interested in. We may also collect information about whether you are the homeowner. When you interact with our website or advertising, we may receive data such as form submissions, clicks, browsing behaviour and technical information from platforms like Meta and Google. We only collect information that is necessary to provide our services.
2. How We Use Your Information
We use your information to contact you about your enquiry, provide a quote, recommend suitable water filtration systems, arrange installation, manage customer communication and improve our services and website. We may also use your information to understand the performance of our advertising. We do not sell your information or share it with third parties for their own marketing.
3. How We Store and Protect Your Information
Your information is stored securely and protected from unauthorised access, misuse or disclosure. Only authorised team members and service providers who assist us in delivering our services are granted access.
4. Sharing Your Information
We may share your information with team members or installers involved in delivering your service. We may also share information with service providers who help us operate our website, advertising tools or customer management systems. These providers are not allowed to use your information for their own purposes.
5. Your Rights
You can request access to the information we hold about you, ask us to correct any inaccurate details or request that we delete your information. You may also withdraw your consent to receive marketing communication at any time by contacting us at info@aquafiltro.com.au
6. Cookies and Tracking
Our website and advertising may use cookies or tracking technologies to improve performance and deliver relevant ads. This may include tools such as Meta Pixel and Google Analytics. You can disable cookies through your browser settings if you prefer.
7. External Links
Our website or forms may contain links to other websites. We are not responsible for the privacy practices of these external sites.
8. Updates to This Policy
We may update this Privacy Policy occasionally. The most recent version will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at:
Aqua Filtro
contact@aqua-filtro.com.au
Ballarat and Geelong, Victoria, Australia